How much is shipping?
Shipping charges vary based on the specific items in your cart and your location. All orders are shipped from our headquarters in Trail, B.C., Canada. The cost is calculated based on the weight, dimensions, and destination of your package. To get an accurate estimate of the shipping charges, please proceed to checkout where you will be able to view the shipping costs before finalizing your purchase. We strive to offer competitive rates and ensure your products are delivered safely and efficiently.
Do You Ship to the USA?
Yes, we do ship to the USA, although there are restrictions on certain items. Due to varying regulations and laws, not all products may be eligible for shipment to the USA. We encourage you to contact us directly for more detailed information regarding the items you are interested in. Our team is ready to assist you in understanding the shipping possibilities and any specific requirements for your order.
Can I Cancel My Order?
Yes, you are able to cancel your order before it has been shipped. If you need to cancel your order, we recommend contacting us as soon as possible to avoid any shipping charges or delays. Once an order is in the shipping process, it may be more difficult to cancel. Our customer service team is here to assist you with the cancellation process and answer any questions you may have.
How Long Does Shipping Take?
We process shipments within 1-3 business days. The actual shipping time may vary depending on the transfer complexity and the final destination of the package. Some orders may be shipped right away, while others require careful handling and preparation. We are committed to getting your order to you as quickly as possible and will provide tracking information so you can monitor the progress of your shipment.
At Valley Firearms, we proudly continue the legacy of our founders, John Urquhart Sr. and his son, John Urquhart Jr. From a humble beginning as a hobby, our business has evolved into a well-respected firearms dealership in Trail, B.C. When John Jr. decided to return to his roots in the Kootenays, the father-son duo embarked on this ambitious journey, growing their niche venture and earning widespread recognition along the way.
In 2015, we expanded our offerings by incorporating an archery section upstairs and adding fishing gear to our product range. Our dedication to quality and customer satisfaction was acknowledged when we received Trail’s Business of the Year award and were named among Kootenay Business’ Top 10 Business People. In an exclusive interview with Kootenay Business, John Jr. shared insights on the family business and its growth.
We attribute our success to the loyalty of our customers, many of whom have become friends, as well as our commitment to meeting the needs of the community. By maintaining a diverse inventory and investing in our product offerings, we have set ourselves apart from the competition. Our pursuit of success is never-ending, as we continually strive to create a pleasant working environment for our employees and a welcoming space for customers.
To stay competitive and relevant, we attend major dealer and manufacturer shows to keep abreast of industry developments. Our approach allows us to offer the best products and services in the region, rivaling even the largest stores in bigger cities. We have learned the value of community support and collaboration, recognizing that the success of a small business depends on the efforts of many.
Outside of work, our founders prioritize quality family time and cherish every opportunity to spend it with their loved ones. Looking back, the biggest risk taken by the Urquharts was starting Valley Firearms, but the unwavering support from their family and customers has made it a rewarding experience.
We are immensely grateful for the loyalty and patronage of our customers. Their trust in our products and services continues to inspire us to provide an exceptional shopping experience. As we look towards the future, we are committed to building on our success, embracing new challenges, and nurturing the strong relationships that define the very essence of Valley Firearms.
